Refund Policy

At ZenWeb, we strive to provide exceptional web design services that meet your expectations. However, we understand that there may be circumstances where you may request a refund. This Refund Policy outlines the terms and conditions under which refunds will be provided.

Subscription fees for our web design services are non-refundable. Once a subscription fee is paid, it is considered final, and no refunds will be issued for any unused portion of the subscription.

Any fees paid for one-time services (such as additional customizations or specific project work) are also non-refundable. These fees cover the work performed and the time invested by our team.

If we fail to deliver the services as outlined in your subscription plan due to our fault (e.g., failure to meet agreed-upon deadlines without prior notice), you may be eligible for a partial refund. Refunds in such cases will be evaluated on a case-by-case basis.

If you believe there has been an error in billing, such as being charged multiple times for the same service or an incorrect amount, please contact us immediately. We will investigate the issue, and if an error is found, we will provide a refund for the incorrect charges.

You may cancel your subscription at any time after minimum contract period of 1 year. Cancellations will take effect at the end of the current billing cycle. No refunds will be provided for any unused portion of the subscription period after cancellation.

To request a refund, please contact our customer support team at hi@pnh.asia. Include your account details, the reason for the refund request, and any relevant supporting information. We will review your request and respond within 10 business days.

If you have any concerns or disputes regarding our refund policy or the services provided, please contact us at hi@pnh.asia. We are committed to resolving any issues in a fair and timely manner.

In the unlikely event that a dispute cannot be resolved through our customer support, any legal actions will be governed by the laws of Malaysia, and disputes will be resolved in the courts of Malaysia.

ZenWeb reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes have been posted will constitute your acceptance of the new terms.

If you have any questions about this Refund Policy, please contact us at:
Email: hi@pnh.asia